RULES FOR PURCHASING IN THE ONLINE STORE

 

These purchase and sale rules (hereinafter referred to as the Rules) establish the rights and obligations of a person purchasing goods in the online store audedogastro.com (hereinafter referred to as the Buyer) and MB Audedo Gastro  (hereinafter referred to as the Seller), legal entity code 307120521, registered office address: Vėjo g. 5, Žukiškių k., LT-21119 Trakų r., VAT payer code LT100017678111, company data collected and stored in the Register of Legal Entities of the Republic of Lithuania, contact telephone number +370 677 32972, e-mail address mbaudedo@gmail.com,  mutual rights, obligations, and responsibilities when the Buyer purchases goods in the online store.

  1.     GENERAL PROVISIONS

1.1. These Rules are a legally binding document. Once the Buyer has decided to purchase goods from the Store and has fulfilled the requirements set out in the Rules, the Rules become a purchase and sale agreement between the Buyer and the Seller.

1.2. The Buyer may purchase goods in the Store only after reading the Rules and agreeing to comply with and execute them. The Buyer is offered to familiarize themselves with the Rules each time they shop. If the Buyer places orders in the Store, it is considered that they have read, understood, and agreed to the Rules.

1.3. Before selecting goods, placing an order, or otherwise using the Store, the Buyer must familiarize themselves with the Store’s privacy policy. If the Buyer places orders, fills out forms in the Store, or otherwise uses the Store, it is considered that they have familiarized themselves with the privacy policy and agree to it.

1.4. The Seller has the right to change the Rules. Changes to the Rules shall come into force after their publication in the Store. If the Buyer uses the Store after the publication of changes to the Rules, it shall be deemed that they agree to the changes to the Rules.

1.5. Trading activities in the Store are carried out from the territory of the Republic of Lithuania.  

  1.     CONCLUSION OF THE PURCHASE-SALE AGREEMENT

2.1. The Buyer may purchase goods:

2.1.1.  By registering in the Store – entering the data requested during registration and having the status of a wholesaler;

2.2. The purchase and sale agreement is considered concluded from the moment the Buyer selects the desired goods in the Store according to the Seller’s instructions, forms a shopping cart, specifies the method of collection of the goods, other necessary information, familiarizes themselves with the Rules and/or purchase conditions provided by the Seller, makes the payment, if applicable, and the Seller confirms the Buyer’s order.

2.3. A purchase and sale agreement is concluded for each Buyer’s order.

2.4. The purchase and sale agreement is considered fulfilled when the goods are transferred to the Buyer in accordance with the Rules and the laws of the Republic of Lithuania.

2.5. The Seller may refuse to confirm the Buyer’s order for important reasons, for example, if the Buyer does not meet the requirements for the Buyer (e.g., age), does not fulfill all the conditions of the order, the Seller does not have the goods desired by the Buyer, the Buyer has not confirmed their agreement with the Rules, the Buyer, in the Seller’s opinion, is making wholesale purchases, and/or for other reasons that are individually specified to the Buyer.

2.6. The concluded purchase and sale agreement is stored in the Seller’s database.

2.7. If, according to the laws of the Republic of Lithuania, certain goods may only be purchased by persons who meet certain conditions (e.g., age) and, at any time prior to the performance of the purchase and sale agreement, it becomes apparent that the person who ordered and/or is collecting the goods does not meet these requirements, the goods shall not be transferred to the Buyer. In such a case, the money paid for the goods shall be refunded to the Buyer, minus the delivery costs incurred by the Seller.

 

  1.     RIGHTS AND OBLIGATIONS OF THE BUYER

3.1.  The Buyer has the right to:

3.1.1.      to purchase in the Store in accordance with the Rules, the Seller’s instructions, and the laws of the Republic of Lithuania;

3.1.2.      The Buyer-consumer has the right to withdraw from the purchase and sale agreement concluded in the Store by notifying the Seller in writing no later than within 14 (fourteen) days in accordance with the procedure established by the Civil Code and these Rules;

3.1.3.      return and/or replace defective and/or incorrectly assembled goods, and make use of the guarantees applicable to the goods;

3.1.4.      other rights provided for in the Rules and/or the laws of the Republic of Lithuania.

3.2.  The Buyer undertakes:

3.2.1.      pay the price of the goods and their delivery, other payments specified when ordering the goods, and accept/collect the ordered goods;

3.2.2.      inspect and check the goods upon acceptance/collection, as well as inform the Seller of any damage to the shipment, clearly visible defects in the goods, or non-compliance of the model or configuration of the goods with the Buyer’s order;

3.2.3.      check whether the purchased goods are of good quality and immediately inform the Seller of any quality defects that could not be noticed at the time of delivery;

3.2.4.      pay the costs of returning the goods if they are borne by the Buyer;

3.2.5.      immediately update the information if the Buyer’s details required for the delivery of the goods and the performance of the purchase and sale agreement have changed;

3.2.6.      not to disclose to third parties the order number, order documents, Store password, or other data that would allow a third party to collect the goods on behalf of the Buyer without the Buyer’s knowledge and consent;

3.2.7.      not to use the Store in a manner that may jeopardize the proper functioning, security, or integrity of the Store or restrict the ability of other persons to use the Store;

3.2.8.      comply with other requirements set forth in the Rules and the laws of the Republic of Lithuania.

 

  1.     SELLER’S RIGHTS AND OBLIGATIONS

4.1.  The Seller has the right to:

4.1.1.      restrict or suspend the Buyer’s ability to use the Store without prior notice if the Buyer attempts to interfere with the operation or stable functioning of the Store and/or violates their obligations. The Seller shall not be liable for any negative consequences caused to the Buyer by such actions;

4.1.2.      restrict or prohibit wholesale purchases;

4.1.3.      temporarily or permanently suspend the operation of the Store, change the Store or its individual parts, all and any of its content, restrict purchases made therein, change the online address of the Store’s operation, restrict the number of registered Buyers, without notifying the Buyer in advance. The Seller shall not be liable for any negative consequences caused to the Buyer by such actions;

4.1.4.      change the Rules, prices of goods, terms and conditions of purchase and/or any other instructions related to the Store by announcing the changes in the Store.

4.2. The Seller undertakes:

4.2.1.      to transfer/deliver the goods to the Buyer in a timely and proper manner;

4.2.2.      if, for important reasons, the Seller is unable to deliver the goods to the Buyer, offer the Buyer similar goods or goods with very similar characteristics, and if the Buyer refuses to accept such goods, refund the Buyer’s payment within 14 days;

4.2.3.      if unable to deliver the goods to the Buyer, refund the Buyer the money paid for the missing goods or for the entire order within 14 days;

4.2.4.      to enable the Buyer to use the Store;

4.2.5.      respect the Buyer’s privacy and protect the confidentiality of their data.

  1.     PRICE OF GOODS AND PAYMENT

5.1. The prices of goods are indicated in euros, including value added tax. Goods are sold to the Buyer at the prices valid in the Store at the time of placing the order. The specific price of the goods and the amount payable for the goods is shown to the Buyer when placing the order. If the Buyer does not agree with the price, they cannot continue with the order.

5.2. The Seller may set a minimum basket value in the Store, i.e. the minimum amount for which the Buyer must purchase goods. The minimum basket value is displayed before the order is placed.

5.3.  Unless otherwise specified by the Seller, delivery of goods is subject to a fee. Delivery fees are specified at audedogastro.com. The delivery fee for the goods selected by the Buyer is displayed to the Buyer before confirming the order. Once the order has been confirmed, the delivery fee cannot be changed.

5.4. The Buyer may pay for the goods in the following ways:

5.4.1 Payment upon receipt of an invoice by mail – in cash or by bank transfer.

5.5.  The Buyer must pay for the goods no later than within 3 days of placing the order (except when payment is made upon receipt of the goods or later). Payment is considered complete when the full amount payable is credited to the Seller’s account. If the Buyer fails to make the payment on time, it shall be deemed that they have refused to purchase the goods and the Seller shall have the right to cancel their order without prior notice to the Buyer.

5.6. The Buyer’s order shall be processed and the delivery period shall commence only after the Seller has received confirmation of the Buyer’s payment. When the Buyer pays for the goods upon delivery, the Buyer’s order shall be processed and the delivery period shall commence after the order has been placed.

5.7. At the Seller’s discretion, the invoice for the goods shall be sent to the Buyer at the email address provided by the Buyer after the order has been placed or the goods have been delivered, or shall be handed over to the Buyer upon delivery/collection of the goods.

  1.     DELIVERY OF GOODS

6.1. Goods are delivered in Lithuania.

6.2. The Buyer chooses the delivery method from the options specified in the Store. Goods can be delivered:

6.2.1.      Via post offices, couriers – OMNIVA, DPD, etc.;

6.2.2.      Other methods – as agreed.

6.3. The Buyer shall be informed by email and/or telephone about the delivery terms, the exact delivery date and time, or the possibility of picking up the goods themselves.  These terms do not apply when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of goods ordered on . In such a case, the Seller undertakes to contact the Buyer immediately and agree on the delivery of the goods.

6.4. The goods shall be delivered and handed over to the Buyer at the address specified by the Buyer. The Buyer undertakes to accept the goods himself or to specify the contact details of the person accepting the goods in the order. In the event that the Buyer is unable to accept the goods themselves, and the goods are delivered and transferred to the specified address and based on other data provided by the Buyer, the Buyer shall not have the right to make claims to the Seller regarding the delivery of goods to an inappropriate entity.

6.5. If the Buyer does not accept the goods and, after being contacted by the Seller, does not give other instructions regarding the transfer of the goods, or if the Seller is unable to contact the Buyer, the purchase and sale agreement shall be deemed terminated. In such a case, the Seller shall refund the Buyer the money paid by the Buyer.

6.6. Upon receipt of the goods, the Buyer must check the condition of the shipment, the quantity, quality, and assortment of the goods. If damage to the shipment packaging is detected but no discrepancies in the quantity, quality, or assortment of the goods are found, the Buyer must note the damage to the shipment packaging in the delivery confirmation or in the forms provided by the person who delivered the shipment. In such a case, it shall be deemed that the goods have been delivered in damaged packaging, but the quantity, quality, and assortment of the goods comply with the terms of the purchase and sale agreement and the delivery of the goods has been performed properly.

6.7. If the quality, quantity, and/or assortment of the goods are found to be non-compliant, the Buyer may refuse to accept such goods. The Buyer must indicate the refusal to accept the goods and the violations found in the delivery confirmation and/or in the forms provided by the person who delivered the shipment.

6.8. If the Buyer accepts the shipment without any comments, it shall be deemed that the goods have been delivered in undamaged packaging and that the quantity, quality, and assortment of the goods comply with the terms and conditions of the purchase and sale agreement.

6.9. When transferring the goods, the Buyer may be asked to present a document confirming their identity, as well as the information about the order sent to the Buyer by the Seller.

6.10. The goods shall be deemed to have been delivered to the Buyer:

6.10.1.    When the Buyer (or their representative) accepts the goods at the Seller’s place of business;

6.10.2.    When the goods are delivered to the address specified in the Buyer’s order and the person who accepted the goods signs the goods receipt note or invoice or other goods delivery document.

6.11. If the goods are not delivered on time, the Buyer shall immediately, but no later than within 1 day, inform the Seller thereof. Otherwise, the Buyer may not make any claims against the Seller for late delivery of the goods.

6.12. The Seller shall be exempt from liability for violation of the delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or circumstances dependent on the Buyer. Goods returned to the Seller for such reasons will not be re-sent to the Buyer until the Buyer pays the additional delivery costs.

  1.     QUALITY OF GOODS

7.1. The characteristics of the goods sold are generally indicated in the description of each product. The color, shape, or other parameters of the goods in the store may not correspond to the actual size, shape, and color of the goods due to the characteristics of the electronic devices used by the Buyer or other technical reasons, as well as taking into account reasonably possible discrepancies in appearance.

7.2. Unless otherwise indicated in the Store, the goods purchased by Buyers-consumers are covered by the standard 2-year warranty for the quality of goods.

7.3. Goods purchased by business buyers are covered by a [specify term] warranty.

7.4. In cases where a specific shelf life is established for certain goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer is given a real opportunity to use such goods before the end of their shelf life.

7.5. In the event of a defective product, the Buyer shall have the right, by mutual agreement, to retain the defective product and receive a refund of part of the price paid for such product.

  1.     RIGHT TO WITHDRAW FROM THE CONTRACT. RETURN OF GOODS

8.1. The Buyer-consumer has the right to withdraw from a distance sales contract concluded outside a business premises within 14 days of the date on which the Buyer or a person designated by the Buyer (other than the carrier) receives the goods, without giving any reason. If the Buyer purchases several goods under one contract, his right of withdrawal applies to all or part of the goods. The conditions set out in points 8.2. to 8.7. of the Rules apply when the goods are returned by the Buyer-consumer.

8.2.  The buyer-consumer’s right to withdraw from a distance contract and a contract concluded outside of business premises does not apply to the following contracts:

8.2.1.      service contracts where the services have been fully provided to the consumer with their consent prior to the notification of withdrawal from the contract;

8.2.2.      contracts for goods made to the consumer’s specifications, which are not prefabricated and are made according to the consumer’s personal choice or specification, or for goods which are clearly tailored to the consumer’s personal needs;

8.2.3.      contracts for goods that are liable to deteriorate rapidly or expire quickly;

8.2.4.      contracts for packaged goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons;

8.2.5.      contracts for goods which, by their nature, are inseparably mixed with other items after delivery;

8.2.6.      contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery;

8.2.7.      contracts for the delivery of newspapers, periodicals, or magazines, except for contracts for the subscription to such publications;

8.2.8.      contracts for accommodation, transport of goods, car rental, catering or leisure services, if the contract specifies a specific date or period for the provision of services;

8.2.9.      contracts for the supply of digital content, if the supply of digital content has begun with the consumer’s prior express consent and acknowledgment that he will thereby lose his right to withdraw from the contract;

8.2.10.    other contracts provided for in Article 6.228 (10) (2) of the Civil Code.

8.3. In order to exercise the right to withdraw from the purchase and sale contract, the Buyer must notify the Seller by email: mbaudedo@gmail.com, and submit documents confirming the purchase of the goods (invoice, receipt, etc.). In order to comply with the withdrawal period, it is sufficient for the Buyer to send a notification that they are exercising their right to withdraw from the purchase agreement before the end of the withdrawal period.

8.4. After submitting a written notice of withdrawal from the contract and other information specified by the Seller, the Buyer must immediately, and no later than within 14 days from the date of submission of such notice to the Seller, send/transfer the goods to the Seller or the Seller’s representative. The Buyer may also deliver the goods to the Seller himself.

8.5. The Buyer is responsible for the proper packaging of the goods for return. The Buyer shall bear the direct costs of returning the goods, unless the Seller, after receiving the notice of withdrawal from the contract, instructs the Buyer otherwise. The Seller is not obliged to reimburse the Buyer for additional costs incurred due to the Buyer choosing a method of returning the goods other than the cheapest standard method offered by the Seller.

8.6. The Buyer shall be refunded for the returned goods, including delivery costs, after the goods have been returned to the Seller. When the goods are returned through intermediaries (couriers), the money shall be refunded to the Buyer by transfer to the account from which the payment was made or to an account specified separately by the Buyer if the payment was not made by transfer.

8.7. The Seller shall not be deemed to have violated the terms of refund if it is unable to transfer the money due to the Buyer’s fault (delay in returning the goods, failure to provide information about the shipment of the goods, inaccurate data, etc.).

8.8. In cases other than withdrawal from the contract, if the Buyer is not satisfied with the form, size, color, model, or completeness of the goods, they have the right to exchange them for similar goods within 14 days from the date of sale of non-food goods, unless the Seller has set a longer period. If the Seller does not have a suitable product for replacement, the Buyer has the right to return the product to the Seller and receive a refund for the money paid for it. Some quality goods, as well as properly provided services, cannot be returned. Non-exchangeable and non-returnable goods are specified in the “Retail Trade Rules” approved by Resolution No. 697 of the Government of the Republic of Lithuania on June 11, 2001.

8.9. In the event of the sale of defective goods, the buyer may request that the defective goods be replaced with goods of acceptable quality, that the price of the goods be reduced, that the goods be returned, and that the money paid for them be refunded. The replacement and return of defective goods shall be carried out in accordance with these Rules and the procedure established by the laws of the Republic of Lithuania. Defective goods shall be returned at the expense of the Seller.

8.10.When returning goods, the Buyer must comply with the following conditions: the goods must be in their original or other type of intact packaging; the goods must not be damaged by the Buyer; the goods must be unused and must not have lost their commercial appearance, i.e. labels must not be damaged, protective films must not be removed, etc. (this point does not apply in the case of returning defective goods); the goods must be in the same configuration as received by the Buyer; when returning the goods, it is necessary to present the invoice or receipt confirming the purchase and fill out a goods return request.

8.11.If the returned goods are not complete, are damaged, untidy, and/or improperly packaged, the Seller has the right not to accept the returned goods and not to refund the Buyer for the returned goods.

8.12.Before returning or exchanging defective goods, as well as in cases where quality goods are returned for reasons other than withdrawal from the contract, the Buyer-consumer shall contact the Seller by telephone [specify] or e-mail [specify] and agree on the terms and conditions for returning or exchanging the goods.

8.13.Buyers-entrepreneurs must contact the Seller by phone [specify] or email [specify] regarding the return or exchange of Goods.

  1.     LIABILITY OF THE PARTIES

9.1. The Seller shall be exempt from liability in cases where losses arise due to the Buyer’s failure to familiarize themselves with the Rules and/or the terms and conditions of sale, disregarding the Seller’s recommendations and their obligations, even though they had the opportunity to do so.

9.2. In the event of damage, the party at fault shall compensate the other party for direct losses, unless otherwise provided by law.

9.3. The Seller shall not be liable for failure to perform the purchase and sale agreement and/or failure to deliver or late delivery of goods if this was due to the fault of third parties or circumstances that the Seller could not control and reasonably foresee at the time of concluding the purchase and sale agreement and could not prevent these circumstances or their consequences from occurring (force majeure circumstances). If the circumstances specified above last longer than 1 month, the parties may terminate the purchase and sale agreement by mutual agreement.

  1.   FINAL PROVISIONS

10.1.The information provided in the Store: Rules, information about the Seller, the goods offered and their characteristics, the Buyer’s rights to refuse the implementation of the purchase and sale agreement, the goods maintenance services and guarantees provided by the Seller, etc. shall be deemed to have been provided to the Buyer in writing.

10.2.The Rules and the purchase and sale agreement between the Buyer and the Seller are governed by the laws of the Republic of Lithuania.

10.3.The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer’s consent and without notifying the Buyer thereof.

10.4. All disputes between the Buyer and the Seller regarding the Rules shall be resolved through negotiations. If the parties fail to resolve the dispute through negotiations within 30 days, the disputes shall be finally resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

10.5. The Buyer-consumer may submit a request and/or complaint regarding goods or services purchased in the Store to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, tel. 8 5 262 67 51, fax. 8 5 279 1466, e-mail tarnyba@vvtat.lt, website www.vvtat.lt, its regional branches in the counties) or fill out a request form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/, but before doing so, as required by applicable law, the Buyer must contact the Seller.  This condition does not apply to Buyers who are entrepreneurs.

10.6. These rules were updated on May 8, 2025.